Shipping and Return
We offer free shipping on orders over $85 within Australia.
‣ For orders of crystals 50kg and over, please call to enquire shipping rates. (over 50kg is over $85, so it’s for free anyway)
‣ For all other orders, the following shipping costs apply:
$10.00 AUD – Standard Shipping: 3-7 working days.
$20.00 AUD – Express Shipping: 1-3 working days.
Note: Those crystals sourced from their country of origin may take longer to arrive. We try our best to make shipments of those crystals smoother and faster, but an estimated time of 15 days on some deliveries is still applicable.
We love crystals and understand just how precious each and every one is to its new owner.
Our team take the utmost care in ensuring each crystal is packed securely and with the greatest care to ensure their arrival to you in pristine condition. However, we cannot always predict nor be in control of what happens during transit.
The Shiny Storm team take photos of all crystals before being packaged. In the unusual circumstance that there is a breakage or you would like to request a refund, please contact us via email: firstname.lastname@example.org
Refunds - if applicable
Once your return is received and inspected, we will:
‣ Send you an email of notification that we have received your returned item.
‣ Notify you of the approval or rejection of your refund.
If your refund is approved, this will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.