Privacy Policy
Last updated: April 15, 2026
At Shiny Storm ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our website.
1. Information We Collect
When you visit our store or place an order, we may collect the following personal information:
- Contact details: name, email address, phone number
- Billing and shipping information: address, city, state/territory, postcode, country
- Payment information: credit/debit card details (processed securely through our payment providers — we do not store full card details)
- Order information: products purchased, order history, transaction amounts
- Device and browsing information: IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, invoices, and shipping updates
- Respond to customer service enquiries
- Improve our website and shopping experience
- Send marketing communications (only if you have opted in)
- Analyse website traffic and user behaviour through analytics tools (such as Google Analytics and Meta/Facebook Pixel)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:
- Payment processors (e.g. Shopify Payments, PayPal) to handle transactions securely
- Shipping and logistics providers to fulfil and deliver your orders
- Marketing and analytics platforms (e.g. Google, Meta) to help us understand and improve our advertising
- Shopify as our e-commerce platform provider (shopify.com/legal/privacy)
All third parties are required to handle your data securely and only for the purposes we specify.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic.
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 7 years in accordance with Australian law.
6. Your Rights
As an Australian resident, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at hello@shinystorm.com.au
7. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption and our payment processing is handled by PCI-compliant providers.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Shiny Storm
Email: hello@shinystorm.com.au