Return & Refund Policy
Last updated: April 15, 2026
At Shiny Storm, your satisfaction is our priority. We take great care in packaging every order and stand behind the quality of our products. Please read our return and refund policy carefully before making a purchase.
CRYSTALS
We photograph every crystal before packaging to ensure full transparency and quality assurance.
Returns are accepted within 30 days of the purchase date. To be eligible for a return, the crystal must be in its original, undamaged condition.
If your crystal arrives damaged during transit, you are covered by our delivery insurance. In this case, you may choose between a full refund or store credit.
To request a return or report a damaged item, please contact us at hello@shinystorm.com.au with your order details and photos of the item received.
JEWELLERY
Our jewellery is handcrafted using 925 sterling silver and natural gemstones. Returns are accepted within 30 days of the purchase date, provided the item is unworn and in its original condition.
Please note the following:
Care Responsibilities: To maintain the quality of your jewellery, store 925 silver pieces in a cool, dry place away from sunlight and chemicals. Damage resulting from improper care or mishandling may not be eligible for a refund.
Natural Gemstones: Our gemstones are completely natural and uncoated, preserving their authentic beauty. As each stone has a unique hardness level, please handle them with care to avoid chipping or cracking.
Reasons for Return: Items may be returned if they are faulty or arrive damaged. For any other concerns, please contact us directly at hello@shinystorm.com.au — we are happy to find a suitable solution.
Refund or Replacement: Upon receiving and inspecting your return, we will issue a refund or replacement based on your preference.
OTHER ITEMS (Books, Oracle Cards & Similar Products)
Returns are accepted within 30 days of the purchase date. Items must be returned in their original condition and packaging.
Faulty items will be refunded or replaced without question. For any other concerns, please reach out to us and we will do our best to assist you.
SALE ITEMS
Only regular-priced items are eligible for a refund. Sale items cannot be returned or refunded unless they are faulty.
HOW TO INITIATE A RETURN
1. Contact our team at hello@shinystorm.com.au with your order number and reason for return.
2. We will provide you with return instructions and the relevant shipping details.
3. Once your return is received and inspected, we will notify you of the outcome via email.
4. If approved, your refund will be processed and applied to your original payment method within a certain number of business days.
IMPORTANT NOTES
Proper care of all products is essential. Failure to follow our care instructions may affect the product's condition and its eligibility for return.
If you have any questions about product care or need assistance with a return, our team is always happy to help.
Email: hello@shinystorm.com.au