SHIPPING POLICY
Last updated: October 2026
This Shipping Policy forms part of the Terms of Service for Shiny Storm Pty Ltd (ABN 19 651 695 546) and applies to all orders placed through shinystorm.com.au.
1. Order Processing
Orders are processed and dispatched within 1 to 3 business days of purchase, excluding weekends and public holidays. Processing time is separate from delivery time and begins once payment has been confirmed.
2. Shipping Rates within Australia
The following flat shipping rates apply to all orders within Australia, regardless of order value:
- Standard Shipping: $10.00 AUD, 3 to 7 business days
- Express Shipping: $15.00 AUD, 1 to 3 business days
3. International Shipping
We ship worldwide with Australia Post International Standard, with tracking. International shipping is calculated at checkout based on the total weight of the order and the destination country, for orders up to 30kg. Orders over 20kg are sent as two parcels. The full rate table is available on our Shipping & Returns page. For international orders over 30kg, please contact us at hello@shinystorm.com.au for a quote.
International delivery times vary by destination. Any import duties, taxes or customs charges in the destination country are the responsibility of the customer.
4. Large or Bulk Orders
Orders containing 50kg or more of crystals are not eligible for standard shipping rates. Please contact us at hello@shinystorm.com.au before placing such an order so that appropriate freight arrangements and a custom quote can be provided.
5. Crystals Sourced from Origin
Certain crystals are sourced directly from their country of origin. Delivery of these items may take up to an additional 15 business days. Any known delays will be communicated to the customer as soon as reasonably possible.
6. Risk and Insurance
All orders are packed with care and covered by shipping insurance. Risk in the goods passes to the customer upon delivery to the address provided at checkout. In the event of loss or damage in transit, please refer to our Refund Policy for the applicable process.
7. Incorrect Address Information
Shiny Storm is not responsible for delays or non-delivery resulting from incomplete or incorrect shipping information provided by the customer at checkout.
8. Contact
For any questions about shipping, contact us at hello@shinystorm.com.au.